Are your shoes authentic?
Yes! We provide a 100% money back authenticity guarantee on all of the shoes on our website. Please understand that shoes are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be authentic, we simply ask that you return them to us for a full refund.

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How are shoes packaged?
Purchases are shipped directly from one of our independent distributors, and are all packaged in its original box. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping agents.

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How long will it take before I receive my order?
As stated in our terms and conditions, processing takes 5-6 business days and delivery takes up to 14 business days. In total that is up to 21 business days from the time we receive payment untill it arrives at your shipping destination. Often times the shipping process is much faster and it only takes 3-4 days from the time we process your order, however we reserve the right to take up to 14 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.

 

Please note, we are unable to send express shipping or peed?up your order in anyway. If you need your shoes before the 21 business days, then we reccomend you do not place your order.

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How do I know what size to order?
All footwear in our online catalog is true to size. Meaning if you wear a size 10, our products are no different in size then the ones you would buy at the store.

 

How come I haven received my refund yet?
We process all refunds within 24 hours. If you paid using paypal, all refunds are immediate and you should see them in your account. If you do not, sometimes our staff do make mistakes and we will double check to make sure a refund was issued. If we are certain a refund has been issued, we will provide you with a reference number so you can contact paypal and ask them how come they have not credited your account yet.If you paid using credit card, refunds are not instant. All Visa transactions are processed monday through friday, at 12:00am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, then post the funds to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.We do want to remind you, that we are here to work with you. We will always assist you in anyway possible to resolve any issue.

There is a problem with the shoes I have received, what should I do?
Unfortunately we do not offer exchanges, only refunds. If you would like to return your shoes and receive a refund please login to your account and fill out a Return Request (RMA). Once we receive your return request we will provide you with further intructions. If you do not include your RMA number we may not be able to accpet the parcel or issue a refund. More over, we only accept returns from United States Postal Service (USPS). If you use another courier (UPS, Fed Ex, DHL etc) we may not be able to accept your return and it will be sent back to you.

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I made a mistake with my order and it status says Shipped, what should I do?
At this point the shoes have already left and we can not make changes to the order. Please wait untill you receive your shoes, then login to your account and fill out a Return Request. You can find the Return Request form by logging into your account, beside your order there is a "Return" button. Fill out the form on the following page.

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When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information untill your order has arrived within your continent, so if you are located in the United Kingdom, we may not receive it untill 2-3 days AFTER your order has been processed. Please be patient.

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Why are so many products out of stock?
The reason we list a lot of our out of stock products is for informational purposes. Most items that are not in stock, will not be available again. We continue to list these out of stock products on our website to offer information and entertainment purposes only.

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Do you do wholesale?
Purchases of ten merchandises or more qualify under our wholesale program and pricing. This price list can be requested by forwarding an email to ecsneakers@hotmail.com. For wholesale purchases, we would only be able to accept payments through bank wire transfer.